Front Office / Guest Relations Specialist

Join Villa Mia as a Front Office / Guest Relations Specialist and become the heart of our guests' unforgettable Bali experience. In this pivotal role, you'll be the first point of contact for discerning travelers, embodying our commitment to exceptional hospitality. You'll manage seamless check-ins and check-outs, while ensuring our guests' needs are met with personalized attention. With Villa Mia's reputation for luxury and service excellence, you'll have the opportunity to grow within a dynamic team that values both professionalism and passion.

As a Front Office / Guest Relations Specialist at Villa Mia, you'll be the backbone of our guest services, using our advanced Property Management System (PMS) to handle reservations, manage housekeeping requests, and coordinate with our concierge team. Your ability to multitask and adapt to the unique needs of each guest will be crucial in delivering the level of service our guests have come to expect. With a focus on creating memorable experiences, you'll play a key role in ensuring our guests leave Villa Mia with lasting impressions of Bali's beauty and our exceptional hospitality.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently, ensuring a smooth and welcoming experience for all guests.
• Use our Property Management System (PMS) to handle reservations, manage housekeeping requests, and coordinate with our concierge team.
• Provide exceptional guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
• Collaborate with the concierge team to arrange special requests, such as restaurant reservations, transportation, and tour bookings.
• Maintain accurate and up-to-date guest records, including special requests and preferences.
• Assist with the preparation of daily reports and ensure all guest-related data is properly documented.
• Promote Villa Mia's services and amenities to guests, highlighting the unique experiences available in Bali.
• Participate in team meetings and contribute to the development of guest service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or guest relations, preferably in the hospitality industry.
• Proven ability to deliver exceptional customer service and handle multiple tasks simultaneously.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong organizational skills and attention to detail, with the ability to manage time effectively.
• Familiarity with Property Management Systems (PMS) and related software is a plus.
• Ability to work well under pressure and adapt to a fast-paced environment.
• Enthusiastic, friendly, and professional demeanor, with a genuine passion for hospitality.
• Valid SIM card and ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

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